Help Center - Search your topic here


How are shipments tracked?

How are shipments tracked for the U.S.?

How are shipments tracked outside the U.S.?


Payment Gateways in Use

What payments options do I have?

What is "Pay us Later"?

Are payments safe on IPP?

PAYPAL - Payments over time with no interest

What is PayPal Credit?

Do I pay more if I use PayPal Credit?

Is there a minimum order value?

Is there a maximum order value?

How many orders can I have on the go at any one time?

Who can use PayPal Credit?

I want to pay my order off sooner, can I do this?

U.S. Customs Fees

Will there be additional fees with Customs for my order if being delivered within the U.S.

Will there be additional fees with Customs for my order if being delivered outside the U.S.


Order Processing

How do I make an order?

Why do I get errors when I'm trying to place my order?

How do I make changes to my order?

Can I combine multiple orders I made?

How do I cancel an order?

How do I return an order

Are returns free - why not?

Where is my order?

What do I do if I receive a faulty item?

Can I return items on Sale?

Why is it some items are not allowed to be returned?


Product Management

Will you restock items that says ‘Sold out – no longer available’?

What if you don't stock my product?

Do you sell gift cards?

How and where do I use my gift card / discount code?

Can a gift card be used more than once?

Can I check my balance on my gift card?

Can my gift card be reloaded?

Can a gift card be used to pay for shipping and taxes?

Can I apply a discount code to my gift card purchase?

Do you offer coupon / discount codes?